Damages to equipment or installation due to negligence or unapproved renovation by end users and or improper operation are excluded.
Payment of electricity, water and sewerage shall not be in our scope. Any payments of either regular or irregular nature of governments or third parties are not covered in our scope.
All costs and prices assumed in the commercial offer are as per current market rates and conditions. Any changes due to government regulations, introduction of taxes, VAT, duties, etc., that affect the cost of operations or parts procurement, shall be charged extra based on the actual cost.
Government authority approvals, NOCs, scaffolding, garbage removal, cleaning, security, and any items not expressly mentioned in the scope of work are excluded.
All equipment and installations must be in good working condition at the time of our taking over. Upon signing the contract, we shall give you a report of faulty equipment and the state of installation, which, if required, will be corrected separately.
We presume that the building and system have been designed with strong engineering fundamentals to meet both the stated and implied needs of the end user in terms of performance and operation, and that they have been fully balanced according to design intent. Any deficiencies in design, installation and balancing resulting in a failure to achieve the conditions required by the end user shall not be our responsibility and any rework / rectification / replacement of equipment or installation shall be done at extra cost and depending on the availability of resources to achieve the same.
Work falling beyond those mentioned on the basis of the offer and pricing schedule shall not be in our scope of work.
All complaints will be attended to within 24 hours; otherwise, the First Party has the right to have the work carried out by another service provider and deduct the amount from the second party's payments.
A programme of preventive maintenance should be submitted for approval at the time of signing the contract.
The Second Party shall follow the program schedule dates as approved unless the First Party has changed the timings of the same.
Maintenance complaints will be acknowledged through fax or email; phone calls should only be used to confirm receipt of the complaint.
The Second Party shall always be equipped with all required and emergency tools prior to executing any work or task in the building.
All second-party staff will be fully insured and apply all measures of environmental health and safety.
The Second Party shall refrain from disclosing any information about the First Party or its building or premises verbally or in writing to any third party without the explicit written consent of the First Party.
The Second Party shall obtain the First party's authorised representative's signature for the periodic maintenance schedule service at the time of completing the maintenance service.
All site works must be carried out and executed in accordance with the prevailing rules and regulations in the Emirate of Dubai. Any new rules and regulations set by the authority should be communicated to the First Party immediately.
The First Party can terminate this contract by sending an official letter to the Second Party thirty days in advance, stating the actual reason for termination of the contract.
Breakdown calls, service reports, preventive and corrective maintenance reports, and all other reports related to the Contract will be submitted on a monthly basis.
The Second Party shall provide Planned Preventive Maintenance (PPM) services during the Contract period.